Page last updated: 17 October 2019

About the Health Products Portal

The Department of Health (the Department) has been working to digitise and simplify the Pharmaceutical Benefits Scheme (PBS) submission processes, with a particular focus on applications to the Pharmaceutical Benefits Advisory Committee (PBAC).

The Health Products Portal (HPP) Program is a multi-year program of work in the Department. The program vision is to provide a single, secure and easy to use online portal where Industry can interact with the Department to apply, track, pay, and manage listings for regulated and subsidised health related products and services.

The technology delivering the portal aligns with Australian Government strategies on digital transformation; it utilises Australian Government identity services. The IT development process also aligns with Government digital transformation strategies, and Industry has been involved in consultation and testing activities as part of the user-centric design approach.

The current focus of development activity is support for Industry to draft and lodge Major and Minor submissions to the PBAC, for new or changed PBS listings. To date, the Department has developed functionality allowing sponsors (or their agents) to complete the following tasks within the portal:

  • register and manage users,
  • register and manager companies /entities, and
  • apply to list new items, or change existing items, on the PBS via submissions to the PBAC.

Sign in to the Health Products Portal

Important information about the HPP:

  • You must have an AUSkey, (an Australian Government recognised identity) to access the HPP.
  • For security purposes, the inactivity timeout is set at 15 minutes from a user’s last interaction. This means that users that have not performed an interaction within the previous 15 minutes, will be logged out.
  • HPP is fully functional when accessed from recent versions of Google Chrome (version 71) and Internet Explorer (version 11), on a PC running Windows 10.

Industry Webinars

The Department will be hosting a series of webinars throughout September, October and November to provide demonstrations of the HPP and offer an opportunity for feedback and questions. Written summaries of all webinars will be published on the website following the webinars.

Tuesday 22 October 2019
1:30pm to 3:00pm AEDT

To join this webinar, use the link below:
https://cmsweb.health.gov.au/invited.sf?id=655136&secret=fd2939b9-ae2e-408d-b955-95e9abbf5660

Cisco meeting will prompt you to add your organisation’s name.
If you wish to join via Audio only, use the subsequent dial-in code below:
(+61) 02 6221 5701, When prompted input the Conference-ID 655136 followed by #

Webinar Topics

  •  PBAC Major Submissions - November deadline process
  • Creation of a submission
    • Submission type
    • Submission details
    • Submission contact details
    • Product details

Tuesday 29 October 2019
03:00pm to 04:30pm AEDT

To join this webinar, use the link below:
https://cmsweb.health.gov.au/invited.sf?id=655153&secret=b2fff218-a1f5-4a33-94c8-540fff17567b

Cisco meeting will prompt you to add your organisation’s name.
If you wish to join via Audio only, use the subsequent dial-in code below:
(+61) 02 6221 5701, When prompted input the Conference-ID 655153 followed by #

Webinar Topics

  • PBAC Major Submissions – November deadline process
  • Creation of a submission
    • Financial and economic details
    • Cost recovery
    • Attachments
    • Declaration

Monday 4 November 2019
11:30am to 1:00pm AEDT

To join this webinar, use the link below:
https://cmsweb.health.gov.au/invited.sf?id=655104&secret=e9f9cb84-7d5c-49da-ba7f-fa9e425e380f

Cisco meeting will prompt you to add your organisation’s name.
If you wish to join via Audio only, use the subsequent dial-in code below:
(+61) 02 6221 5701, When prompted input the Conference-ID 655104 followed by #

 Webinar Topics

  • To be advised

Industry Webinars Summaries

Friday 11 October 2019

20 members of Industry joined a summary of the session is detailed below.

HPP Industry Webinar 11 October 2019 Presentation

Introduction and Overview

Where we are currently

  • HPP Register & PBAC Apply functionality complete
  • Public Beta closed Monday 30 September 2019
  • The system is now ready to support “live” submissions to the PBAC
  • System terms and conditions have been finalised, following consultation with industry representatives
  • The Department will contact organisations intending to make PBAC submissions in the next PBAC cycle and invite them to use the HPP

HPP functionality

To date, the HPP allows for users to:

  • Register themselves (using an Australian Government recognised identity – AUSkey) and self-manage their own profile.
  • Register an organisation and self-manage the organisation’s profile, establishing access and privileges for their representatives.
  • Using the Organisation Profile to manage members and agents as the Organisation Administrator.
  • Manage and lodge Major and Minor Submissions for consideration by the Pharmaceutical Benefits Advisory Committee (PBAC).

System Demonstration

  • HPP Register functionality-register an organisation and self-manage the organisation’s profile
  • Establishing access and privileges for your organisation’s representatives
  • HPP administration of Organisations and Users profiles
  • Current HPP submission types and submission process

This demonstration is related to the QRG’s – Accessing the HPP and organisation management (https://www.pbs.gov.au/info/industry/hpp/hpp-quick-reference-guides) and Submission creation and management in the HPP (https://www.pbs.gov.au/info/industry/hpp/hpp-quick-reference-guides)

Question and Answers

Question 1 - Anticipated change from AUSkey to myGOv:

Answer 1 - March 2020 marks the new transition period to myGOV ID. Health has no control over this process and once informed on the transition plan will ensure industry is kept informed and support material updated.

Question 2 – What is an AUSkey?

Answer 2 - AUSkey is a whole-of-government secure login for use of participating Australian government online services on behalf of a business.

Thursday 03 October 2019

15 members of Industry joined a summary of the session is detailed below.

HPP Industry Webinar 03 October 2019 Presentation

Program Overview

  • Program vision
  • Program overview
  • Program focus
  • Program outcomes

Where we are currently

  • HPP Register & PBAC Apply functionality complete
  • Public Beta closed Monday 30 September 2019
  • HPP is currently undergoing a system update
  • Outcomes post Public Beta are being used to determine the system’s readiness to support “live” submissions to the PBAC
  • Industry is being encouraged to provide feedback post Public Beta

HPP functionality

To date, the HPP allows for users to:

  • Register themselves (using an Australian Government recognised identity – AUSkey) and self-manage their own profile.
  • Register an organisation and self-manage the organisation’s profile, establishing access and privileges for their representatives.
  • Using the Organisation Profile to manage members and agents as the Organisation Administrator.
  • Manage and lodge Major and Minor Submissions for consideration by the Pharmaceutical Benefits Advisory Committee (PBAC).

System Demonstration

  • Register an organisation and self-manage the organisation’s profile
  • Establishing access and privileges for your organisation’s representatives
  • HPP administration of Organisations and Users profiles
  • Current HPP submission types and submission process

This demonstration is related to the QRG’s – Accessing the HPP and organisation management (https://www.pbs.gov.au/info/industry/hpp/hpp-quick-reference-guides) and Submission creation and management in the HPP (https://www.pbs.gov.au/info/industry/hpp/hpp-quick-reference-guides)

Question and Answers

Question 1 - What exactly is the HPP?

Answer 1 - The Health Products Portal is a system for pharmaceutical companies to apply to add, remove or change items on the PBS. Please refer to https://www.pbs.gov.au/info/industry/hpp/health-products-portal

Question 2 - What support can users expect when navigating this portal?

Answer 2 - There is guidance text within individual pages on the portal. Frequently asked questions and answers are on https://www.pbs.gov.au/info/industry/hpp/hpp-frequently-asked-questions; reference guides are on https://www.pbs.gov.au/info/industry/hpp/hpp-quick-reference-guides

Question 3 - Is this portal replacing current PBAC submission processes? If yes, what are these?

Answer 3 - The portal will replace current methods for applying to the PBAC. However, the information required as part of a submission does not change. The PBAC submission processes are described at the following link and will not materially change as a result of the introduction of the HPP: https://www.pbs.gov.au/info/industry/listing/listing-steps

Question 4 - When is this occurring?

Answer 4 - Changes from using the current methods of submission, to using the HPP, will be implemented gradually in the next few months. In the first PBAC committee cycle, use of the HPP will be optional.

Question 5 - Can a contact telephone number please be provided: who to call if issues arise?

Answer 5 - At the moment, support for the HPP is provided by email, from hpp.support@health.gov.au.

Question 6 – Can I use my Parent company Auskey when using the HPP for a child company?

Answer 6 - An Auskey is issued to an individual who has a relationship with a company. The HPP does not use the company part of the Auskey.

Thursday 26 September 2019

27 members of Industry joined a summary of the session is detailed below.

Where we are currently

  • HPP Register & PBAC Apply functionality complete
  • Public Beta commenced with Industry on Monday 16 September 2019
  • Public Beta closes 11am AEST Monday 30 September 2019
  • After the Public Beta there will be a system update
  • Outcomes of the Public Beta will inform the system’s readiness to support “live” submissions to the PBAC
  • Industry will be supported throughout this process with Webinars and Helpdesk.

Public Beta HPP Functionality

To date, the HPP allows for users to:

  • Register themselves (using an Australian Government recognised identity – AUSkey) and self-manage their own profile.
  • Register an organisation and self-manage the organisation’s profile, establishing access and privileges for their representatives.
  • Manage and lodge Major and Minor Submissions for consideration by the Pharmaceutical Benefits Advisory Committee (PBAC).

HPP System Demonstration

  • Register an individual (using an Australian Government recognised identity – AUSkey) and self-manage your own profile
  • Register an organisation and self-manage the organisation’s profile
  • Establishing access and privileges for your organisation’s representatives

This demonstration is related to the QRG – Accessing the HPP and organisation management

Question and Answers

Question 1 - Can individual registered users for a registered organisation have the same email address?

Answer 1 – Each registration must have a unique email address. 

Question 2 - If we enrol in the BETA test will the details carry over to the live site when it is launched? Or will we need to enrol and verify details again later?

Answer 2 – Registrations completed within the Public Beta will be in the HPP system when we ‘Go Live’. You will not have to register yourself or your organisation again.