Health Products Portal - Frequently Asked Questions

Page last updated: 17 October 2019

Introduction to the HPP

What is the HPP?

The Health Products Portal (HPP) is a secure and easy to use platform where industry can register once and apply to the Pharmaceutical Benefits Advisory Committee (PBAC) to list a medicinal product on the Pharmaceutical Benefits Scheme (PBS).

What does the HPP do?

The first release of the HPP will support industry to register, draft and lodge Major and Minor submissions to the Pharmaceutical Advisory Committee (PBAC), for new or amended listings on the Pharmaceutical Benefits Scheme (PBS).

Submissions must be developed in accordance with the procedure guidance for listing medicines on the Pharmaceutical Benefits Scheme.

Features will be progressively added to the HPP. Details about updates and new features will be published on the Health Products Portal Overview web page.

Who can use the HPP?

The HPP is available for use by the Pharmaceutical Industry, or its agents. An Australian Government recognised identity – AUSkey, is required to access the HPP.

I need help using the HPP or have a suggestion for improvement. Who do I contact?

If you require further assistance or have a suggestion for improvement, please contact HPP Support.

Accessing the HPP

How do I access the HPP?

You can access the HPP from the HPP Overview page. An Australian Government recognised identity – AUSkey, is required to access the HPP.

How do I get an AUSkey?

AUSkey is a whole-of-government secure login for use of participating Australian government online services on behalf of a business. For further information, please visit the AUSkey website.

I have heard that AUSkey is being replaced by myGovID. How will this affect my login to the HPP?

After 31 March 2020 you will be required to use an alternative credential to access government online services on behalf of a business. For detailed information about what you need to do, visit https://www.abr.gov.au/mynewkey

What are the different user roles in the HPP?

There are three different user types within the HPP:

  • Organisation Administrator – this user can:
    • perform all HPP functions for an organisation, including management of user permissions associated with the organisation;
    • view, edit and lodge all information and submissions associated with the organisation.
  • Organisation General User – this user can:
    • perform limited HPP functions for an organisation,
    • view, edit and lodge all information and submissions associated with the organisation.
  • Agents – this user can:
    • edit and lodge specific submissions that have been assigned to them, by an Organisation Administrator,

For more information on user roles please refer to the HPP Quick Reference Guides.

I can’t find my invitation to associate with an organisation or submission within the HPP?

Users who do not have a profile registered in the HPP will not receive an invitation. Ensure the invitation was sent after a HPP profile was created by the person being invited.

For more information on accepting invitations to the HPP, please refer to the HPP Quick Reference Guides

Which web browsers does the HPP support?

HPP is tested and known to be fully functional when accessed from recent versions of Google Chrome (71) and Internet Explorer (11), on a PC running Windows 10. It may work on other web browsers or operating systems.

Drafting a submission in the HPP

What types of PBS submissions can be made using the HPP?

The following submission types are available on HPP:

  • Minor PBAC submission
  • Major PBAC submission

The following submission types are not available on HPP, but are planned for future releases:

  • New brand of existing PBS item
  • Intent to Apply
  • Request for a pre-submission meeting
  • De-list brand of PBS item
  • Change of details for a listed brand of a PBS item
  • Price increase request
  • Lower price offer

If you require further assistance, please contact HPP Support.

What files can I upload into the HPP?

A complete list of accepted file types can be found in the HPP Quick Reference Guides.

How can I delete a draft submission?

At the moment, a draft submission cannot be deleted by a HPP user. Please contact HPP Support to request removal of a draft submission from the HPP.

How were the data fields in the HPP decided?

The data fields in the HPP align with the Procedure guidance for listing medicines on the PBS. The HPP data fields capture the information, structure and additional documents required to prepare a submission for consideration by the PBAC. For More information, please refer to Procedure guidance for listing medicines on the Pharmaceutical Benefits Scheme.

What happens after I lodge my submission?

You can download the submission summary of your lodged submissions from the All submissions page. Submissions will be evaluated in accordance with the current PBAC cycle timeframes.  For more information, please refer to the PBAC calendar.

For more information on downloading your submission summary in the HPP, please refer to the HPP Quick Reference Guides.

Can I amend my lodge submission?

You cannot make changes to a submission once it has been lodged in the HPP. If you require further assistance or have a suggestion for improvement, please contact HPP Support.

Other PBAC submission questions

Will the deadlines for PBAC submissions change?

There will be no changes to the PBAC cycle timeframes, with the HPP. For more information please refer to the PBAC calendar.

How do I lodge a streamlined codependant submission in the HPP?

For the parts of a submission that relate to the PBAC, these can be lodged through the HPP. For the parts of your submission that relate to MSAC, these should be lodged using the existing MSAC processes. Please refer to the Procedure guidance for listing medicines on the Pharmaceutical Benefits Scheme for more information on timeframes for codependent submissions.

Does the HPP collect cost recovery fees?

The HPP does not collect payments relating to PBS Submissions at this stage. If you are applying for a waiver or exemption, this information will be collected through the HPP as a part of your Submission.

Fees and charges are collected using existing processes. Please refer to Cost Recovery Fees and Charges from 1 July 2019.