PBS contacts

PBS Contacts for Consumers


Department of Health and Aged Care

Contact the Department of Health and Aged Care PBS Information Line if you require information on:

  • The PBS, co-payments and the PBS Safety Net
  • Budget announcements and other recent PBS policy initiatives
  • Listing and Pricing processes of the PBS including Listing and Pricing Committees
  • Alternative arrangements for medicines supplied under Section 100 of the National Health Act 1953 and other special supply programs.
  • Publications relevant to the Pharmaceutical Benefits Scheme.

Telephone 1800 020 613 Monday to Friday from 8.30am to 5.00pm (AEST). This service is closed for Australia-wide public holidays.

Contact the Department of Health and Aged Care via email pbs@health.gov.au.

For enquiries relating to the PBS website, contact the website manager via email: pbs.webmaster@health.gov.au.


Services Australia

Services Australia administers the PBS. This includes the processing of pharmaceutical benefits and safety net claims, authority applications and supply of PBS stationery used by health professionals.

Telephone: General enquiries 132 290
Website: servicesaustralia.gov.au


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Department of Veterans’ Affairs

24 hour telephone service is available for Repatriation Pharmaceutical Benefits Scheme (RPBS) enquiries
Telephone: 1800 552 580


Therapeutic Goods Administration

Information on reporting adverse drug reactions
Telephone:  1800 044 114

For details of consumer level recalls only
Telephone: 1800 020 512


Telephone Interpreter Service

A 24-hour telephone service is available,
Telephone: 131 450.
The translating service can provide immediate assistance over the telephone or arrange for an interpreter to go to a location specified in either city or country areas. This service has access to over 2000 professional interpreters, covering over 100 languages and dialects.


Poisons Information Centres

A 24-hour telephone service is available for information and advice on the treatment of poisoning, bites and stings,
Telephone:  131 126.


Consumer Medicines Information and Report Adverse reactions to medicines/vaccines

(for consumers only)
Ph: 1300 633 424


Health professionals can report adverse reactions directly to the TGA



Travelling Overseas with PBS Medicine

Travelling with PBS medicine enquiry line on 1800 500 147 (call charges may apply).


Palliative Care Links


CareSearch is an online resource of palliative care information and evidence. All materials included in the Care Search website are reviewed for quality and relevance.

Palliative Care Australia

Palliative Care Australia (PCA) is the national peak body for Palliative Care in Australia. They are undertaking a range of projects under the National Palliative Care Program. Its site also includes contacts for state and territory member organisations.

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