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Page last updated: 11 April 2014

Please note: The information on this page is no longer current and is only included here for historical reference.

Current information is maintained on the 'PBS Arrangements to Support Australians Affected by Natural Disasters and Emergencies' Fact Sheet.

Advice for approved pharmacists supplying PBS medicines to patients in areas of Queensland affected by Tropical Cyclone Ita – April 2014

Pharmacists should note the following arrangements apply in areas in Queensland that have been affected by Tropical Cyclone Ita.  These arrangements have immediate effect and will apply until at least 11 May 2014.

Patient Entitlement

If patients do not have their Medicare, DVA or Centrelink card, the pharmacist should ring the usual PBS Inquiry line 132 290, for assistance with a patient’s Medicare or concessional details.

Dispensing medicines under the 3 day emergency supply rule without a prescription

A patient can receive a 3 day supply of medication without a prescription, in accordance with existing emergency supply provisions in Queensland.

A pharmacist may dispense using the ‘owing prescription’ provision

The pharmacist can confirm the patient’s current medication details with the prescriber, or a prescriber may direct a pharmacist to supply a medicine to a patient in an emergency situation.  Patients may be issued the amount authorised by the prescriber.  The prescriber is required to forward a paper prescription to the pharmacy to cover the emergency supply as soon as practicable, in accordance with state law.

Medicines subject to the 4/20 day PBS rule

In cases where patients have lost medication due to the effects of Tropical Cyclone Ita, the pharmacist may provide a subsequent supply, but must endorse the prescription with the words 'immediate supply necessary' and sign the PBS prescription.

PBS Authority line 1800 888 333 (PBS) 1800 552 580 (RPBS)

If prescribers contact the Authority line and the prescription falls under the ‘too soon’ rule [because of the loss of an approved authority prescription or valid repeats], the Department of Human Services (DHS) will exempt these patients from the ‘too soon’ rule and approve the Authority.  If the Authority line is unavailable, a message will indicate the process to be followed by prescribers - to endorse the prescription with the words 'emergency authorised by DHS, with a date, time and signature.

Emergency relocation of a pharmacy

Pharmacists seeking to temporarily relocate their approved pharmacy due to damage from Tropical Cyclone Ita should send an email to the Department of Human Services [pbs.approval.enquiries@humanservices.gov.au ], quoting the name of the affected pharmacy, its current PBS approval number, addresses of the current and temporary premises, and expected timeframe for return to the approved premises.  The Australian Community Pharmacy Authority will fast track these requests for temporary relocation within 24 hours, in most instances.

The Department of Health will advise wholesaler distributors of the temporary approval of the new premises, to facilitate delivery of PBS medicines to the new address. NB: The PBS pharmacy approval number will not change for these temporary relocations.

Medicine distribution arrangements by wholesalers

The Department of Health is monitoring PBS supply arrangements in areas affected by Tropical Cyclone Ita to ensure that patient access to essential medicines can continue during this emergency.

Telecommunications impact on PBS Online

Tropical Cyclone Ita may affect telecommunications capacity in some areas.  Approved pharmacists in these areas may not have real-time connection to DHS for prescription verification and entitlement checking.  Any service interruption will not affect your PBS claim as your dispensing software will store all claimed items until the telecommunications and connection with DHS through PBS Online are restored.

Claiming - Missing prescriptions/no paperwork

If your pharmacy has lost or damaged paperwork due to Tropical Cyclone Ita you can submit a Statutory Declaration to DHS.  This should include a statement about loss of paperwork as a result of the natural disaster/emergency, and an undertaking that if the paperwork is found it will be forwarded to DHS and that an insurance claim has not been made.

For example, the wording for the Statutory Declaration could include the following:

  • I cannot provide the paper prescriptions to support this claim because of the effects of Tropical Cyclone Ita in Queensland.
  • I have not, and will not make a claim against my insurance company for the lost claim, and if the prescriptions are located I will forward them to DHS with a note of explanation stating that I will not resubmit these prescriptions for payment.

A completed Statutory Declaration may be sent to:

Teams Manager, Pharmaceutical Benefits
Department of Human Services
GPO Box 9826

in your state [please call 132 290 for details]

PLEASE NOTE:    In addition to the above, if the claim is a Claims Transmission System (CTS) claim the pharmacy must provide a copy of the CTS disk with the claim header to be eligible for payment.

Pharmacists enquiring about payment for claims with missing prescriptions due to the natural disaster/emergency can phone 132 290 and ask to speak with a Teams Manager.

Pharmacists can download a Statutory Declaration form from the following government website: www.ag.gov.au/statdec or purchase one from any post office or newsagent.

Pharmacists experiencing difficulties lodging their paperwork with DHS within the required timeframe are urged to contact DHS on 132 290 to discuss their options.