PBS contacts

PBS Contacts for Consumers


Department of Health

Contact the Department of Health PBS Information Line if you require information on:

  • The PBS, co-payments and the PBS Safety Net
  • Budget announcements and other recent PBS policy initiatives
  • Listing and Pricing processes of the PBS including Listing and Pricing Committees
  • Alternatives arrangements for medicines supplied under Section 100 of the National Health Act 1953 and other special supply programs.
  • Publications relevant to the Pharmaceutical Benefits Scheme.

Telephone 1800 020 613 Monday to Friday from 8.30am to 5.00pm (AEST). This service is closed for Australia-wide public holidays.


Contact the Department of Health via email pbs@health.gov.au.

For enquiries relating to the PBS website itself, you can contact the website manager directly via email: pbs.webmaster@health.gov.au  


Department of Human Services

The Department of Human Services administers the PBS. This includes the processing of pharmaceutical benefits and safety net claims, authority applications and supply of PBS stationery used by health professionals.

Telephone: General enquiries 132 290
Website: www.humanservices.gov.au
Email: pbs@humanservices.gov.au

New South Wales & Australian Capital Territory
Pharmaceutical Benefits Branch
130 George Street
Parramatta NSW 2150

Orange Service Centre
189 Anson Street
Orange NSW 2800

Pharmaceutical Branch
Level 10
595 Collins Street
Melbourne Vic 3000

Pharmaceutical Services Branch
143 Turbot Street
Brisbane Qld 4000

South Australia & Northern Territory
Pharmaceutical Services Branch
209 Greenhill Road
Eastwood SA 5063

Western Australia
Level 5, Work Distribution Centre,
(Reception on Level 4)
130 Stirling Street
Northbridge WA 6003

Pharmaceutical Branch
199 Collins Street
Hobart Tas 7000

National Program Management
Pharmaceutical Benefits Branch
Department of Human Services
134 Reed Street
Greenway ACT 2900
Telephone— (02) 6124 6333


Department of Veterans’ Affairs

24 hour telephone service is available for Repatriation Pharmaceutical Benefits Scheme (RPBS) enquiries
Telephone: 1800 552 580


Therapeutic Goods Administration

Information on reporting adverse drug reactions
Telephone:  1800 044 114

For details of consumer level recalls only
Telephone: 1800 020 512


Telephone Interpreter Service

A 24-hour telephone service is available,
Telephone: 131 450.
The translating service can provide immediate assistance over the telephone or arrange for an interpreter to go to a location specified in either city or country areas. This service has access to over 2000 professional interpreters, covering over 100 languages and dialects.


Poisons Information Centres

A 24-hour telephone service is available for information and advice on the treatment of poisoning, bites and stings,
Telephone:  131 126.

New South Wales
The New Children’s Hospital
Hawkesbury Road
Westmead NSW 2148
Tel: (02) 9845 3111

Austin Hospital
Studley Road
Heidelberg Vic 3084
Tel: (03) 9496 4410

Pharmacy Department
Royal Children’s Hospital
Herston Qld 4029
Tel: 131 126

Western Australia
Sir Charles Gairdner Hospital
Hospital Avenue
Nedlands WA 6009
Tel: 131 126

Tel: 131 126

Northern Territory
Tel: 131 126

Australian Capital Territory
Tel: 131 126


Medicines Information Centre

NPS Medicines Line (for consumers only)
Tel: 1300 633 424 (1300 MEDICINE)
Web: www.nps.org.au/contact-us


Palliative Care Links


There may be questions that you want to ask and to have answered.  There may be information that you want to access.  There are many things that you can do to help you understand what is happening and be more in control. CareSearch is an online resource of palliative care information and evidence. All materials included in the care Search website are reviewed for quality and relevance.

The pages are not intended to replace the care or advice of your health professionals. They provide a set of resources that may help you learn more and access materials that could help you manage better.

Palliative Care Australia

Palliative Care Australia (PCA) is the national peak body for Palliative Care in Australia. They are undertaking a range of projects under the National Palliative Care Program. Its site also includes contacts for state and territory member organisations.