PBS contacts

PBS Contacts for Health Professionals


Department of Health

Contact the Department of Health PBS Information Line if you require information on:

  • The PBS, co-payments and the PBS Safety Net
  • Budget announcements and other recent PBS policy initiatives
  • Listing and Pricing processes of the PBS including Listing and Pricing Committees
  • Alternatives arrangements for medicines supplied under Section 100 of the National Health Act 1953 and other special supply programs.
  • Publications relevant to the Pharmaceutical Benefits Scheme.

Telephone 1800 020 613 Monday to Friday from 8.30am to 5.00pm (AEST). This service is closed for Australia-wide public holidays.


Contact the Department of Health via email: pbs@health.gov.au.

For enquiries relating to the PBS website itself, you can contact the website manager directly via email.

Department of Human Services

Department of Human Services administers the PBS. This includes the processing of pharmaceutical benefits and safety net claims, authority applications and supply of PBS stationery.

Telephone: General and IME enquiries 132 290
Website: www.humanservices.gov.au
Email: pbs@humanservices.gov.au

New South Wales & Australian Capital Territory
Pharmaceutical Benefits Branch
130 George Street
Parramatta NSW 2150

Orange Service Centre
189 Anson Street
Orange NSW 2800

Pharmaceutical Branch
Level 10
595 Collins Street
Melbourne Vic 3000

Pharmaceutical Services Branch
143 Turbot Street
Brisbane Qld 4000

South Australia & Northern Territory
Pharmaceutical Services Branch
209 Greenhill Road
Eastwood SA 5063

Western Australia
Pharmaceutical Benefits Branch
Level 5, Work Distribution Centre,
(Reception on Level 4)
130 Stirling Street
Northbridge WA 6003

Pharmaceutical Branch
199 Collins Street
Hobart Tas 7000

National Program Management
Pharmaceutical Benefits Branch
Department of Human Services
25 Cowlishaw Street
Greenway ACT 2900
Telephone— (02) 6155 7788


Authority Prescription Applications

Authority required (STREAMLINED)

Authority required (STREAMLINED) items no longer require prior approval from Department of Human Services or DVA (except where increased quantities and/or repeats are required).  When prescribing a streamlined authority item the specific streamlined authority code must be written on the authority prescription.

For more information:

See Explanatory Notes


The Authority Required (STREAMLINED) Fact Sheet

Or contact:

Department of Human Services
Phone: 1800 888 333
Pharmaceutical Benefits Scheme
GPO Box 9826
in your capital city
Email: pbs@humanservices.gov.au

Authority required

Prior approval is required to prescribe all “Authority required” items or requests for increased quantities and/or repeats.

Mail Applications

PBS Authorities Section
Department of Human Services
GPO Box 9857
In your capital city

Telephone Applications 24 hours

Telephone: 1800 888 333

For telephone applications please have the following information available:

Medicare number
First name
Full residential address (including postcode)

PBS Authority Prescription Number:
Top right hand side of Authority Form

Your Prescriber Number:
Located below your address block on the personalised forms

Drug Information:
PBS item
Quantity required and number of repeats
Daily dose
Disease or purpose information

Department of Veterans’ Affairs

Applications for authority to prescribe under the Repatriation Pharmaceutical Benefits Scheme (RPBS) should be sent to the Veterans' Affairs Pharmaceutical Approvals Centre (VAPAC) using the free postal service:

VAPAC (Veterans' Affairs Pharmaceutical Approvals Centre)
GPO Box 9998

A 24 hour telephone service is available for RPBS enquiries and telephone approvals:

Telephone: 1800 552 580

Departmental pharmacists answer applications for prior approval for non-Schedule items and Authority items.

The introduction of the streamlined authority process will not change the way in which RPBS items are prescribed.

Therapeutic Goods Administration

Information on reporting adverse drug reactions

Telephone: 1800 044 114

Requests for Drugs via the Special Access Scheme (SAS)

Requests by a doctor for individual patient approval to obtain drugs that are available only through the SAS must be directed to the Drug Safety and Evaluation Branch, Therapeutic Goods Administration, telephone (02) 6232 8111, facsimile (02) 6232 8112, or by mail to PO Box 100 Woden ACT 2606.

List of Contact Officers for Recalls of Therapeutic Goods

For details of consumer level recalls only

Telephone: 1800 020 512

The TGA website contains a list of state and territory health department representatives (recall co-ordinators) and other stakeholder groups who may be notified of recalls by the TGA.

Telephone Interpreter Service

A 24-hour telephone service is available,

Telephone: 131 450.

The translating service can provide immediate assistance over the telephone or arrange for an interpreter to go to a location specified in either city or country areas. This service has access to over 2000 professional interpreters, covering over 100 languages and dialects.

Poisons Information Centres

A 24-hour telephone service is available for information and advice on the treatment of poisoning, bites and stings,

Telephone: 131 126

New South Wales
The New Children’s Hospital
Hawkesbury Road
Westmead NSW 2148
Tel: (02) 9845 3111

Austin Hospital
Studley Road
Heidelberg Vic 3084
Tel: (03) 9496 4410

Pharmacy Department
Royal Children’s Hospital
Herston Qld 4029
Tel: 131 126

Western Australia
Sir Charles Gairdner Hospital
Hospital Avenue
Nedlands WA 6009
Tel: 131 126

Tel: 131 126

Northern Territory
Tel: 131 126

Australian Capital Territory
Tel: 131 126

Drug Information Centres

New South Wales
Drug Information Pharmacist
New South Wales Medicines Information Centre
PO Box 766
Darlinghurst NSW 2010
Tel: (02) 8382 2136


Drug Information Pharmacist
Hunter Drug Information Service
Newcastle Mater Misericordiae Hospital
Locked Bag 7
Hunter Regional Mail Centre NSW 2310
Tel: (02) 4921 1278
Tel: (02) 4921 1328

Drug Information Pharmacist
Austin & Repatriation Medical Centre
Studley Road
Heidelberg Vic 3084
Tel: (03) 9496 5668


Drug Information Pharmacist
Drug Information Centre
Southern Health Care Network
Monash Medical Centre
246 Clayton Road
Clayton Vic 3168
Tel:(03) 9594 2361

South Australia
Drug Information Pharmacist
Royal Adelaide Hospital
North Terrace
Adelaide SA 5000
Tel: (08) 8222 5546


Drug Information Pharmacist
Flinders Medical Centre
Bedford Park SA 5042
Tel: (08) 8204 5301


Drug Information Pharmacist
Queen Elizabeth Hospital
Woodville Road
Woodville SA 5011
Tel: (08) 8222 6777

Assistant Director of Pharmacy
Queensland Drug Information Ctr
Royal Brisbane Hospital
E Floor, Block 7
Herston Road
Herston Qld 4029
Tel: (07) 3636 7098
(07) 3636 7599

Western Australia
Drug Information Pharmacist
Sir Charles Gairdner Hospital
Hospital Avenue
Nedlands WA 6009
Tel: (08) 9346 2923

Drug Information Pharmacist
Royal Hobart Hospital
GPO Box 1061L
Hobart Tas 7001
Tel: (03) 6222 8737

Northern Territory
Drug Information Pharmacist
Royal Darwin Hospital
PO Box 41326
Casuarina NT 0811
Tel: (08) 8922 8424

Australian Capital Territory
Drug Information Pharmacist
Canberra Hospital
Yamba Drive
Garran ACT 2605
Tel: (02) 6244 3333

NPS: Better choices, Better health
Medicines Information Guide


Palliative Care

The National Palliative Care Program is funded by the Australian Government to improve access to, and quality of, palliative care services in Australia and is consistent with the goals of the National Palliative Care Strategy.  More information can be obtained by emailing Palliative Care: palliativecare@health.gov.au


CareSearch is an online resource of palliative care information and evidence. All materials included in the care Search website are reviewed for quality and relevance.

Residential Aged Care Facilities

Residential Aged Care Facilities have particular needs and challenges in providing care for residents approaching the end of life. Specific resources, guidelines and tools may assist in the delivery of palliative care in residential aged care settings.

Palliative Care Australia

Palliative Care Australia (PCA) is the national peak body for Palliative Care in Australia. PCA are undertaking a range of projects under the National Palliative Care Program. Its site also includes contacts for state and territory member organisations.